Workers plan protest to crank up pressure on Foote to fix Phoenix

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Phoenix pay adds another error: pensions and taxes

06 March 2018 03:25:44 Ottawa Citizen - News

The errors are compounding in the Phoenix pay system that rolled out two years ago for nearly 300,000 federal government employees. Public Services and Procurement Canada on Monday sent workers an email warning the that government may have delivered T4 documents containing incorrect information. This is no small admission because the T4 tax document is a summary of each employee's salary, benefits and deductions for the tax year. The email from PSPC noted that employees who had received a retroactive payment in 2017 "may have an incorrect amount listed in Box 52". This is the pension adjustment — the amount that determines how much room is available for making contributions to a registered retirement savings plan. If the employees pension adjustment is $18,000 for instance, he or she would be able to contribute no more than $8,230 to an RRSP this year. Any error in the pension adjustment would produce a similar error in the contribution room. Fortunately, the latest mistake will have no bearing on taxes owing for 2017, the year Canada Revenue Agency is currently assessing. But employees with the wrong information could be making plans to contribute more to their RRSP this year than is allowed. PSPC said it is still trying to find the cause of the T4 error. In the meantime, PSPC will issue amended tax slips. After Canada Revenue Agency processes the revised T4s and reassesses employees' tax returns, employees will see their RRSP contribution room for 2018 corrected. It's not clear how many employees will be affected by the erroneous T4s, but there seem to be quite a few. For one thing, we know that tens of thousands of government employees received retroactive payments of various sorts last year, thanks to other types of errors in the Phoenix system, such as a failure to top up pay following a promotion or transfer. Then there's this: PSPC said in the email it intends to produce amended 2017 tax slips "once a week until the end of April 2018." That sounds like a hefty series of batch corrections. What to do if you are one of the affected employees? You can ask for an amended tax slip "through the Phoenix self service" or through the Canada Revenue Agency website (assuming you are registered online there). CRA might be the better bet. After all, on March 1, federal departments were warning their employees that access to the Phoenix pay system was "temporarily unavailable" thanks to high volumes. PSPC said it was working hard to fix this problem, too.

Vice null Time06 March 2018 03:25:44


Phoenix: 'They keep telling me it’s all fixed, and I keep telling them no, it’s not. This is still wrong.'

05 March 2018 18:01:34 Ottawa Citizen - News

When your child is born two months prematurely by emergency C-section and spends his first month in the neo-natal intensive care unit at the hospital, your sole focus as a parent ought to be on his well-being. Unfortunately, as a result of the Phoenix pay system, Sebastienne Critchley wasn't afforded that luxury. The Edmonton woman's son, Logan, was born on Nov. 26, 2016, at just 32 weeks. Instead of being with him in the ICU, the Employment and Social Development employee says she was often out in the hallway, on her phone with someone at the Phoenix pay centre in Miramichi, N.B., trying to get her record of employment, the form the government is required to provide within five days of a change in pay. “At that point they were telling me that it could be six months to get an ROE and, of course, you can’t get maternity benefits without the ROE and you can’t get the top-up that the federal public service provides without the EI. And I’m saying, ‘I can’t go six months with no income. That’s not going to work.’ “It certainly can’t be proven,” she adds, “but some of the staff at the hospital were speculating that the ongoing long-term stress of the pay situation could have contributed to Logan’s premature delivery.” For this was hardly Critchley’s introduction to Phoenix’s morale-crushing quirks. Six months earlier, in April 2016, after her department hopped aboard the ill-fated Phoenix train, she continued to be paid through a six-week medical leave she took. At the time, though, she wasn’t unduly concerned. “It was a brand-new system,” she recalls thinking. “There were going to be a few kinks here and there.” It wasn’t a big deal, she told herself; it would all be fixed when she returned. It wasn’t, not then and not in July when she needed another leave, this one for family reasons. She was anxious to get it fixed before her maternity leave, expected to begin in December, kicked in. But she was told that, as she was still being paid, her file was a low priority, and that it wouldn’t even be considered before October. In October, meanwhile, one of her paycheques was withheld entirely, without notice. She was told that it was being applied to her overpayment — which she had been putting away in order to repay it. “I said, ‘I appreciate that you’re finally trying to do a recovery, but you haven’t told me how much I owe, and you can’t just suddenly not pay me.’ “Their response? ‘We’ll get it figured out with you next pay.’” That didn’t happen. Her son arrived and her pay didn’t, not until January. The compensation adviser she was dealing with told her that she owed about $15,000, a figure she agreed was close to correct. Then her compensation adviser stopped responding to her altogether. One pay centre worker told her she owed $7,500. Another said the figure was $22,000. None, however, could tell her how the figures were calculated. Her T4 slip for 2016, though, suggested the opposite: that she was underpaid by about that amount. As a result, she was unable to use certain credits that her husband, a civilian with the RCMP, used instead. Critchley, 40, says it cost the couple $1,200 to have their taxes prepared last year, a far cry more than the $200 that the government has offered Phoenix-affected employees. Her return from maternity leave last September marked the return of her paycheque woes. “Every pay period I have two or three paycheques with adjustments for prior year this, that and the other thing. Sometimes I get two pays showing up.” When her final pay stub of 2017 arrived, she looked at the total deductions listed for the year — about $9,300. She then added up the year-to-date deductions by individual line item — income tax, EI, CPP, union dues and such — to discover a total of slightly more than $7,200, about $2,000 less than the $9,300. “Where is that $2,000?” she asks. “They say, ‘Oh, well, it’s all right.’ No, it’s not. They still will not answer me. They just keep telling me it’s right, if I just look at the pay stub. “Every day I have to chase people down. I am running myself ragged trying to repay money. She’s discovered numerous discrepancies in her pay stubs, and when she received her T4 for 2017, Box 22, which shows her income tax deducted, was blank. “In addition to the missing income tax, amounts for CPP, EI, and union dues all don’t add up, either,” she says. “I’m happy to report that the $19.47 for my health care premium appears correct, though. She knows she owes the government money, but she’s not convinced it’s the $43,000 she was recently told. “I said, ‘You know what? Put a hold on everything. You are not recovering anything until you can give me a detailed breakdown, line by line, of exactly what I owe and why, that I can take to an accountant of my choice to have verified.’” A subsequent letter indicates she owes $28,500. She believes it’s more in the $22,000 to $23,000 range. “It may be that when I do my taxes I may owe some of that $5,000 (difference) to CRA, but I’ll take that up with them. I have no issue repaying what I owe, but I should not have to put in this many hours fighting to say, ‘Do the job right.’” Some nights she’s up until 2 a.m. trying to sort out her finances based on inaccurate pay stubs, while lack of sleep is a trigger for her anxiety and depression. “And at this point I don’t trust what I’m getting from the pay centre. I need to make sure that I have my thumb on what I actually owe, so that when they DO send me something like this $28,000, I can look at it and say, ‘No. Here’s why it’s wrong.’ “I’m done with this. I just want to give up. I’ve been beaten down to that point. They keep telling me it’s all fixed, and I keep telling them no, it’s not. This is still wrong.” Last fall, the Phoenix problems drove her to withdraw her name from consideration for a new position. She’s still in the running for another, but says she’d be nervous about accepting it. “I wonder ‘How many more screw-ups is this going to generate?” Last fall, she estimated that she’d spent more than 200 hours trying to resolve her Phoenix issues, and the number keeps climbing. Yet as she enters just her fifth year in the federal public service, she’s not ready to abandon her position. “I could not ask for better managers, team leaders or co-workers,” she says, “and I’m not going to find that anywhere else. The people are what keep me going back every day.” Additionally, she says, her job makes a difference in Canadians’ lives. “There are times that I’m able to keep people from living on the street, or I’m able to keep people in a position where they can get the medications they need to live. I’m making a difference for people, and that’s something that matters to me.” (A spokesperson for Public Services, which is responsible for Phoenix, said privacy legislation prevents the department from discussing details of the employment and pay of individual federal government employees.)

Vice null Time05 March 2018 18:01:34

Another $142 million to be spent fixing Phoenix pay problems

25 May 2017 15:11:55 Ottawa Citizen - News

The federal government will spend another $142 million over the next two years in an attempt to fix the problem-plagued Phoenix pay system. Steven MacKinnon, parliamentary secretary to Public Works Minister Judy Foote, said Wednesday the new money would be spent to "recruit, attract and train more employees to fill the gaping hole left by the previous government." The money would be used to increase staff at the government pay centre in Miramichi, N.B., extend the use of satellite offices until the end of the year and create "surge capacity" at the Gatineau office and hire new compensation and technical staff to handle the processing of new collective agreements. They will also implement a new case management tool that will allow compensation advisers to better track employee files and change the way pay transactions are processed to better meet employee needs. The government hopes to hire up to 200 more staff, MacKinnon said. That is on top of 300 who have been rehired after being let go by the previous Conservative government, he said. MacKinnon said the government will also change the way pay transactions are processed to better meet the needs of the tens of thousands of federal employees who have experienced problems ranging from not getting paid at all to getting paid too much since Phoenix launched in February 2016. MacKinnon said the $142 million was on top of $50 million invested last year and $70 million in annual potential savings Phoenix was supposed to generate that the government left in the departments for a three-year period. "We'll do everything that we can to ensure that this system performs up to its capabilities, and that we have enough people in place to operate the system and do so in fulfilling and getting to steady state," MacKinnon said During a news conference Wednesday, MacKinnon heaped blame for the Phoenix fiasco on the previous Conservative government. McKinnon said the Liberals had no choice but to "make this system a success" because the Conservatives let more than 700 compensation advisers go before the launch of Phoenix to save money. "The choice was between Phoenix and no system," said MacKinnon, the Liberal MP for Gatineau. "The problem with Phoenix is largely one of capacity," said MacKinnon. "Because the previous government cut more than 700 staff from departments that were transferred to the Miramichi pay centre, it left those departments unable to make the transition to the new pay centre." MacKinnon said the departments that had their pay advisers cut are now the departments with the largest number of pay problems, while departments that maintained their advisers managed to transition with better success. "We think that today's investments will go a long way to ensuring that we have the capacity to operate the pay system at steady state," he said. Robyn Benson, president of the Public Service Alliance of Canada, said they welcome any new money that will help fix the Phoenix debacle. “We’ve been saying forever that they needed to have more people, they need to ensure technology was working and finally I think they are starting to listen,” she said. But Steve Hindle, vice-president of the Professional Institute of the Public Service of Canada, said that was a “cop-out.” “It’s time to stop playing the political game with this and get the system fixed for public service employees and Canadians,” said Hindle. “It doesn’t really matter which political party was in power when it was implemented or started, it’s a problem and it needs to be addressed.” The Liberals share blame for what has happened with Phoenix, Hindle said. “You had choices, and you made them, or you made a choice because you just decided the other ones weren’t available to you because you didn’t like them,” he said. “The government in power has responsibility because they had an opportunity once they realized how bad it was,” said Hindle. “They were the ones in power once it went live.” MacKinnon acknowledged the government's initial response to Phoenix was too slow and was not sufficient in addressing the problem. It wasn't entirely clear when – or where – the government would find the new employees with the skills required to manage the complex pay system. MacKinnon said the government are hoping to find solutions from within the public service, those who have retired or those who have the ability to be trained as quickly as possible, he said. MacKinnon said the investment would be in the public service to solve the problem before the government would consider turning to the private sector for help. "We think the public sector should manage the public sector pay and we are looking to public sector solutions to manage that," he said. Hindle said he believed that would be difficult since he suspects many of those compensation advisers may have already moved on, he said. Hindle said if the new hires are term positions and not indefinite, that would also pose challenges if the plan is to terminate the positions once Phoenix is stabilized. New hires from outside the public service would require extensive training on the complex pay system and its myriad of rules. “The expertise is out there, they are going to have trouble finding it and convincing it to come back and work for them, partly because of how they were treated when all of this was going on,” said Hindle. “I think it is going to be a problem for the government getting these people and their expertise back in-house.”

Vice null Time25 May 2017 15:11:55

Backlog of Phoenix pay problems shrinking, but underpaid workers still face ’long road’

09 March 2017 00:13:08 Ottawa Citizen - News

Government officials say they’ve turned the corner in trying to fix the troubled Phoenix civil service pay system. But Public Services and Procurement Canada deputy minister Marie Lemay says it’s still going to take months to deal with pay issues affecting thousands of employees who’ve been underpaid or overpaid since the system was introduced a little over a year ago. Some 7,000 federal workers in a backlog of cases that once stood at around 82,000 are still facing pay issues. Lemay said she expects that backlog to shrink significantly in the coming weeks as her department grapples with priority cases, such as those who’ve been improperly paid while on parental or disability leave, or while working temporarily in higher-paid roles. The deputy minister noted that there have been improvements in the government’s self-imposed service standard for dealing with new pay change requests. In particular, about 43 per cent of new transactions for disability leave are now being processed within what the government considers an acceptable amount of time — 20 business days — compared with just 22 per cent of cases last month. Many workers have expressed frustration at not being paid, sometimes for months, while on parental leave and the unions representing those workers have asked the government to make disability and parental leave payments a priority. Lemay said Wednesday she expects the vast majority of those files will meet the service standard by the end of this month or early April at the latest. For parental leave cases, the percentage of cases meeting expectations actually dropped, to 19 per cent dealt with on time compared with 22 per cent in February. “As much as I see today some good signs ... I say all that, but we still have a very long road ahead for people that have been waiting so long,” Lemay told a news briefing. “Their issues are not going to be resolved tomorrow for a lot of them.” Overall, the government has finally begun processing more transactions than it’s receiving, she said. “This is a very important milestone. It means that both the wait times and the overall number of pay requests awaiting processing will decrease.” There are about 100,000 government employees who are waiting to be paid top-ups for working in higher, so-called “acting” positions, said Lemay. The government said it’s been able to properly pay just nine per cent of civil servants who fall into that category, under a service standard of 30 business days, up from seven per cent last month. Lemay said her department is hoping to have that cohort’s pay issues resolved some time this spring. The country’s biggest public service unions have asked the government to set up a $75-million fund to help fix the system, saying they see no end in sight to the pay problems. They want Finance Minister Bill Morneau to include the money in his March 22 budget, so departments can hire more human-resources staff to resolve individual cases and train information-technology staff to build Phoenix-related expertise within the public service. Lemay also expressed surprise Wednesday at the number of civil servants who have come forward in recent days indicating they were unaware that they can apply for emergency pay to make up for any shortfall.

Vice null Time09 March 2017 00:13:08

Reevely: The Phoenix pay system debacle turns one year old, with no fix in sight

23 February 2017 22:44:41 Ottawa Citizen - News

There is no light at the end of the tunnel for the federal government's catastrophically failed new payroll system, Canada's big public-service unions say, and they want a $75-million fund to help fix the mess. It'll be a minimum of six months before Phoenix is working properly, said Debi Daviau, the president of the Professional Institute of the Public Service, in a Parliament Hill news conference Thursday. But that's being optimistic because she's seen no detailed plan for actually achieving it. "They are making some progress," said Daviau. "What we're not seeing is an expedited resolution to the ongoing pay issues of our members." "It's not going to be weeks or months," agreed Chris Aylward, a vice-president of the mammoth Public Service Alliance of Canada. There's no sign that Phoenix has reached a "steady state." To help get there, they said, the next federal budget should include that $75-million fund that departments could draw on to hire more human-resources staff to fix individual messes, add and train information-technology staff to build Phoenix-related expertise within the public service, and help current staff who've been working overtime outside their usual duties to deal with a constant state of emergency, and suffering payroll problems themselves. The money, you'll have noticed, would at at least partly go to hiring more government workers. But tens, maybe hundreds, of thousands of bad pay cases do rather suggest there's a problem. "No one should have to plead with their employer to be paid on time and correctly," said André Picotte, acting president of the Canadian Association of Professional Employees, in French, reasonably. Between them, Daviau's, Aylward's and Picotte's unions represent 240,000 public servants. People who have been underpaid, overpaid and clawed back later, unpaid entirely. Maternity and paternity leaves and disability benefits thrown all over, paperwork issued erroneously. Those who've escaped being "Phoenixed" are terrified of doing anything at all that might affect their pay, lest they come to Phoenix's attention and suffer its curse. Phoenix was touted as an "off-the-shelf" payroll system, an essentially standard version of Oracle's widely used PeopleSoft package tailored for the government's needs by IBM. That was supposed to be a better foundation than custom-built disasters like OC Transpo's Presto fare-payment system. Ha. (Spare a moment here for the thousands of Ottawa-Gatineau public servants who take the bus to work. What a time they've had.) IBM has said the main problems with Phoenix arose once it was in the government's hands — when staff were trained on it and data was imported. The Conservatives were in power at the time and the Liberals blame them for messing the project up; the Conservatives blame the Liberals for firing Phoenix up when it obviously wasn't ready. The assistant deputy minister most directly responsible for it retired three weeks ago. Marie Lemay, who probably thought her stint as chief executive of the National Capital Commission a few years ago would be her highest-profile job in the public service, is now the deputy minister who has to trudge out every few weeks to explain what's gone wrong since her last gong show. Now that it's tax season, Phoenix is barfing up T4 slips with the wrong information, or with accurate tallies of 2016's incorrect payments — a glorious capstone on Phoenix's year of misery. Pay your taxes anyway, says the Canada Revenue Agency, another branch of the same government that can't get salaries right. If you're a tax auditor, as some public servants in fact are, maybe you can manage it, Daviau said. Otherwise, "it's difficult to know even what the errors are." Although even if you're a public servant and you can tell your T4 is wrong, you can't fix it yourself, Aylward added — you have to go to Public Services and Procurement Canada and explain the error and get them to issue you a corrected one. It's now been one year since the Phoenix system — delayed for extra testing, but still on budget! — displaced hundreds of "compensation advisers" both in central roles at Public Services and Procurement Canada and in individual departments' payroll offices. One year since Canada's federal government has been unable reliably to fulfil the basic compact between an employer and its employees: You work and we'll pay you for it. The patchwork of payroll systems it replaced wasn't perfect at applying an estimated 80,000 "rules" for determining who should be paid what across the federal bureaucracy, but it wasn't a daily disaster. "The Phoenix debacle was not an accident. It was a result of ill-advised decisions," Aylward said.

Vice null Time23 February 2017 22:44:41

Phoenix: Paying PS comes first, recouping funds will follow, says minister

07 February 2017 22:58:37 Ottawa Citizen - News

OTTAWA -- The minister responsible for the federal government's troubled payroll system says she's more concerned about paying employees who haven't received what they're owed than she is about recouping money that's been overpaid. And Public Services and Procurement Minister Judy Foote suggests those who have been paid too much put the extra money aside until a repayment schedule can be worked out. Foote's comments came Tuesday after the CBC reported the government has overpaid more than $68-million and has so far reached agreements to recover only about one third of the money. The minister suggested the exact amount owed to the government isn't known, because bureaucrats have been focused on fixing the system so tens of thousands of employees who haven't received proper paycheques get the money they've earned. Shortly after the government launched the Phoenix pay system last spring to replace several antiquated payroll systems, complaints began pouring in from public servants who had been underpaid, overpaid or not paid at all. By June of last year, the backlog of problem cases reached 82,000. That backlog has since been pared down to about 7,000 files, according to the latest count. But those files are considered to be exceptionally complicated and dealing with them has significantly slowed the processing of new payroll changes that have been filed over the last few months. In most cases, Foote's department says it can take up to three months for current and past employees to receive payments for overtime, temporary pay upgrades and other benefits that are in addition to regular pay. The government's main objective at the moment is to deal with underpayments, and improving its "service standard," Foote told reporters after a cabinet meeting Tuesday. "Our priority has been on making sure that those who were not getting paid for work performed get paid," said Foote. "We want to make sure that any hardship cases that are out there are dealt with. "We will get to those receiving overpayment." Just how much money was overpaid isn't yet clear, she said. Foote encouraged employees who have been overpaid to let her department know so their files can be worked on. In the meantime, she suggested anyone receiving more than what they're owed set the money aside. "I encourage any employees who are getting more money than they are entitled to, maybe to put it in a separate bank account," she said. "When it comes time to recover that money we will do it, and we will do it in a way that's respectful of those employees." Recovery methods can include lump sum payments or repayments over time, said Foote. The department was expected to provide another update on progress in fixing the Phoenix at a media briefing Wednesday.

Vice Alle News Time07 February 2017 22:58:37

Mandatory Phoenix pay training for DND employees falls short

24 January 2017 23:55:42 Ottawa Citizen - News

The Defence department’s plan to require all civilian employees to complete mandatory training on the controversial Phoenix pay system is limping along but has so far fallen short of expectations. All Department of National Defence employees were told they had until Oct. 7 to complete the training that is seen as critical to minimize errors affecting the problem-plagued federal government pay system, according to a message sent to employees and obtained by the Ottawa Citizen. DND estimated that in October around 70 per cent of the 24,900 civilian workers had already finished the training course. After the mandatory training was brought in, that figure increased to 75 per cent by early November, according to DND figures. Since then, the numbers have increased to 79 per cent for the period ending Dec. 12. That is the latest available figure, DND spokeswoman Suzanne Parker said Tuesday. “Even with the size and constant movement of employees within the department, we have seen an increase in uptake of the course and expect that upward trend to be sustained,” she added. Parker said although the Phoenix training is mandatory, given the size of the department and constant movement, “DND’s goal is to reach as many employees as possible and ensure they are properly equipped to understand the system and be able to manage within it.” Phoenix pay system foul-ups left thousands of Canada's public servants unpaid. But senior federal officials countered that many of the issues with the system were not technical, but linked to employees failing to properly fill out work-related information. Employees, however, pushed back against the claim they are to blame for the foul-ups. Some, for instance, have pointed out that one of the Phoenix glitches involved retired federal public servants continuing to get their weekly salary. Other employees have seen their pay doubled while some haven’t received any money at all. Prime Minister Justin Trudeau was asked Jan. 17 by a seasonal contract worker from Canadian Forces Base Gagetown, N.B., about whether he will scrap the Phoenix system. Trudeau responded that those at the public service pay centre in Miramichi, N.B., are working hard to fix the problems. "Everyone deserves to get paid what they are owed," he said. Trudeau indicated the government would continue using the Phoenix system despite suggestions it revert back to the older pay system which worked. Phoenix was rolled out in February 2016. During the latest update in early January, federal officials acknowledged there is still a backlog of around 8,000 pay files that need to be dealt with. It is estimated that it will cost taxpayers more than $50 million to fix the computerized pay system. When it launched the system, the previous Conservative government estimated that Phoenix would save $70 million annually.

Vice null Time24 January 2017 23:55:42

Phoenix jitters affects federal United Way campaign

09 December 2016 05:31:33 Ottawa Citizen - News

The federal government hopes to close in on its $19 million goal for this year’s United Way workplace campaign despite employees’ jitters about using the fickle Phoenix payroll system for their campaign donations. William Pentney, deputy minister at Justice and the campaign’s chair, said apprehensions about Phoenix reduced the number of employees using payroll deductions for their donations this year, but they didn’t put as much of a damper on the campaign as organizers had feared. The federal workplace campaign is the biggest in the country, with 80 per cent of donations typically come from payroll deductions. This year, that slipped to 70 per cent. About $14.6 million has been raised so far. “Seven out of 10 using payroll deduction is a bit of drop but I might have thought it would have been more dramatic than that,” said Pentney in an interview. Public servants can also donate using credit cards, PayPal, cash and e-pledges, but contributions have tended to be more generous when they can be extended over 26 pay cheques. The problem is Phoenix has worked so erratically that public servants could be afraid to risk making deductions for fear of fouling up their pay. Pentney said the campaign could fall short of its target but he is hopeful it will climb to the $19 million mark as donations continue to roll in before the campaign closes at the end of December. He said 25 of 101 departments have reached their goals. “It is difficult to know where we will come in,” he said. Last year, the active campaign ended with donations falling 25 per cent short of its $19 million target, but the gap was all but eliminated as contributions continued to flow in until the end of March. The deadline for making contributions by payroll deduction is Friday. That gives enough lead time for Phoenix to make deductions by the first payday in January. Departments run their own campaigns and some will continue canvassing into the new year or until they reach their goal. The majority wrap up at the end of the December. Canada’s public servants and federal retirees are historically the largest contributor to the United Way’s campaign. Last year, the campaign raised $33.6 million. In that campaign, nearly 68 per cent of public service donors used payroll deductions to make their contributions. Fears about using Phoenix, coupled with employees who faced pay shortfalls and feel unable to make contributions, were not the only pressures on this year’s campaign. Pentney said the pattern of giving is also changing. The number of public servants who contribute has declined over the past five years, but those who contribute give more. The government re-arranged the timing of this campaign to make sure Phoenix glitches were fixed, which changed the pace of the campaign. The campaign typically kicks off in September with full-out canvassing but that was delayed until November. That delay also left less time for canvassing and some feel pushed it too close to Christmas when people are getting ready for holiday spending or giving to seasonal charities. At the same time, digital technology is forcing United Way and the government to rethink its campaign. Young public servants, who are comfortable contributing online, crowdsourcing or with their smart phones, are drawn by different ways of fundraising. The youth cabinet of this year’s campaign launched the successful Project BE as part of this campaign to raise money to help Canadian youth struggling with mental health and addiction problems. It is holding an online auction on a pair of boxing gloves signed by Prime Minister Justin Trudeau to raise money for mental health. “We raise funds and awareness and are encouraging volunteerism in organizations that work in those areas,” said Tasha Taylor, the campaign's national youth co-chair. Phoenix, the government’s new automated pay system, was rolled out in two stages in February and April. Problems began from the start, with thousands complaining they were unpaid, overpaid or not paid enough. The payroll deduction feature of Phoenix has been installed in the fall, tested and is working. Payroll deductions for last year’s contributions have been made without glitches. Last year, the average donation among federal workers in the National Capital Region was $474.

Vice null Time09 December 2016 05:31:33

Phoenix was doomed once pay advisers laid off, Minister Judy Foote says

30 November 2016 04:32:59 Ottawa Citizen - News

Public Services Minister Judy Foote says the Phoenix pay crisis could have been avoided if the federal government had kept the 700 compensation advisers who were laid off before the new payroll system was up and running. Foote told MPs on the Commons government operations committee Tuesday that the Phoenix project was flawed, poorly planned and executed, but that the rollout of the new system was doomed because so many of the experienced staff who understood the government’s complex and arcane pay rules were let go. “Pay transformation was compromised as soon as the decision was taken to eliminate the jobs of some 700 compensation staff before we had transitioned to Phoenix," Foote said. “Had we kept those jobs longer, we would not be in the situation we are in today.” Foote, the minister responsible for the government’s payroll system, was grilled by MPs about the ill-fated Phoenix project in her first committee appearance since the government missed its own Oct. 31 deadline to clear the thousands of pay problems that have affected 82,000 public servants. Foote said the government still has 15,000 cases to resolve despite the department’s best efforts to clear that backlog. It has now assigned a special dedicated team of compensation advisers to handle them. She said most of those employees are owed supplementary payments but “missing any pay is concerning and a priority to address.” Several weeks ago, Treasury Board president Scott Brison said his big lesson from the Phoenix experience was to keep the old system until the new system was working. The old pay system was decommissioned with the second rollout of Phoenix in April. The previous Conservative government approved the transformation plan to bring in Phoenix. Under the plan, the government eliminated 700 jobs of compensation advisers working in 46 departments and centralized their pay operations in a new pay centre in Miramichi, N.B. The elimination of those jobs were responsible for much of the $70 million a year the government hoped to save with Phoenix. Public Services and Procurement Canada had to recruit about 550 new employees when nearly all of the 700 experienced compensation advisers who lost their jobs declined to move to Miramichi, opting instead to retire or find other jobs. Foote said a big problem in the rollout of Phoenix was the volume of work and inadequate training which left newly recruited pay advisers in Miramichi unable to handle the workload. She blames the Conservatives for putting savings ahead of employees. “The government needed a new pay system; however, the planning of Phoenix and the broader pay transformation initiative were driven by cuts instead of service," Foote said. " The former government sought annual savings of $70 million at the expense of employees." Foote told MPs she felt the rollout could gone much more smoothly if the 700 compensation advisers were around to help those working at Miramichi. Another 55 departments kept their own compensation advisers. The government had planned to move the services of those departments to Miramichi, but that has been put on hold until Phoenix’s glitches have been sorted out. The department is examining its original plan in the fallout of Phoenix but Foote confirmed that Miramichi and its employees who have now become the government's “Phoenix experts” will remain the government’s central pay centre. In fact, she said, their advice is also key to finding solutions for Phoenix's problems. “Miramichi is here to stay,” said Foote. “We have dedicated employees there and they are working so hard.” She has also indicated that the more than 200 compensation advisers hired to help clear the backlog will remain as long as they are needed. In fact, Foote said, a key lesson from the Phoenix debacle is the “need to consult widely and validate,” including with unions and front-line compensation advisers. “I have told my department to review the plan and its assumptions with other client departments, employees and unions. This focus on validation will ensure we have a robust and reliable go-forward approach. Many good ideas on how to improve the pay system have come from front-line compensation advisers." Foote, however, was unable to say when the Phoenix would be running at its “steady state” — when the system will in theory be running smoothly and without glitches. She said the department has a plan with three aims, which she hopes will get Phoenix to steady state. The first priority is to get rid of the backlog, followed by speeding up the processing of cases and developing a “process for validation and improvement.”’ The Phoenix fixes are expected to cost an extra $50 million this year, which will eat into the projected $70 million savings. The funding includes: • $5.7 million for additional support from IBM, such as 24/7 troubleshooting support, and refinements to the system; • $24 million for four satellite offices and call centres; • $16.1 million for our complaints centre; training and support to departments; and system maintenance; • $4.2 million for contingencies.

Vice null Time30 November 2016 04:32:59

Government misses Halloween deadline to clear Phoenix backlog

31 October 2016 23:30:07 Ottawa Citizen - News

Public Services and Procurement Canada has missed its promised Halloween deadline to clear the backlog of pay problems caused by the Phoenix pay system, as the cases of 22,000 public servants remain unresolved, the department’s top bureaucrat says. Deputy minister Marie Lemay said the department couldn’t meet the self-imposed Oct. 31 target because the remaining cases are older and much more complicated than the front end of the pile and require much more work than expected. Lemay said she is disappointed the deadline was missed but that the department did everything it could. "I would love to tell you we cleared the backlog, but nobody can say there is something else we could have tried. We did everything we could. We cleared 75 per cent of the backlog.” Lemay said the next step is to develop a new plan that will take the department to “steady state” when all the bugs are ironed out and transactions are being processed smoothly, on time and accurately. As of Monday, the department had resolved the pay issues of more than three quarters of the 82,000 people who had been caught in the backlog as of the end of June. The queue of cases sitting at the Miramichi, N.B., pay centre to be processed is said to be growing, but the department resists calling it a backlog. At the last technical briefing, Lemay said the department was still driving to meet the deadline but she expected it would fall short. At that time, Lemay said the department had hoped to resolve all but 15,000 by the next payday on Wednesday. The setback came as no surprise to unions, which organized a day of protest Monday over Phoenix — and delays in collective bargaining. Unions capitalized on the missed deadline with a “trick and treat” theme, staging a noon rally outside Prime Minister Justin Trudeau’s office to pressure the government into fixing the botched pay system once and for all. The pay centre in Miramichi already had a backlog of 40,000 cases when the government decided to go live with the first Phoenix rollout in February. Lemay said about 80 per cent of the remaining 22,000 files came from that pre-Phoenix backlog. The Oct. 31 deadline was the date Public Services had hoped to start the transition to what it calls a “steady state.” The backlog the government was committed to clearing only included the cases of the 46 departments, covering about 191,000 employees, that sent their pay transactions for processing at the pay centre in Miramichi by the end of June. The other 55 departments manage their own compensation with in-house pay advisers. They also face Phoenix glitches but the problems are reportedly not as bad as those at Miramichi. The unions, however, also believe there has been a new backlog of cases growing since July 1 that the government isn’t acknowledging. The Phoenix pay system was rolled out to 300,000 public servants working in 101 departments and agencies in two waves: one in February, the second in April. From the start, employees began reporting problems, which the government downplayed until July, when it acknowledged that thousands of employees had experienced problems. Public Services opened a temporary pay centre in Gatineau, a new call centre and several other offices, and recruited more than 200 temporary pay advisers to clear the backlog.

Vice null Time31 October 2016 23:30:07